Frustration: High value 20-year payment term Endowment Policy mis-represented and sold as Single Premium by Birla Sun Life to 85-year old lady; needed to be annulled to avoid severe financial loss
Method Employed:
Step 1- Email to Customer Service & Grievances Cell. Email to grievances@birlasunlife.com returned; "mailbox full"!! No response to complaint in three weeks. Attitude no different from thousands of other grievance cases- as seen from consumer websites on the internet
Step 2- Email to CEO, highlighting deficiency in Corporate Governance, which allows Agents to mis-represent and resort to fraudulent means while selling policy; seeking his attention and intervention. No response for two weeks. Step 3- Strongly-worded email to CEO, directly accusing him to be "directly or indirectly complicit in the fraud-misrepresentation-cheating-misgovernance perpetrated and perpetuated by your Agents.", as demonstrated by his inaction and silence to such serious allegations with documentary evidence. Blind-copy of email to full Board of Directors- Birla Sun Life; selected Directors of Birla Group of Companies; Chairman & CEO of Sun Life International- Canada; Global Fraud Investigation Head- Sun Life International; Asia-Pacific and India Heads of Sun Life (Sun Life is a 26% shareholder in Birla Sun Life).
Result: The deafening silence of three weeks shattered. Within 24 hours of last email; calls started pouring in from the Office of Chief Grievance Redressal Officer & Compliance Department. From the documents produced by them from BSLI record, it was proved beyond doubt the Agent had forged income document to justify this absurdly high value premium policy. This was pointed out immediately, which further damned the company and it was left defenseless. The Policy was declared void ab initio, and entire premium was refunded immediately, with 11.5% penal interest. Both cheques delivered at home within two weeks.
The sequence of correspondence (chronologically) is below. Most names and certain numbers have been disguised to protect privacy. The clinching email dated August 1 is marked in Blue.
================================================================
The
Head- Customer Response & Resolution
Customer Care Unit
Birla Sun Life Insurance Company Limited
One Indiabulls Centre, Tower 1
15th Floor, Jupiter Mill Compound
841, Senapati Bapat Marg
Elphinstone Road, Mumbai 400013
Customer Care Unit
Birla Sun Life Insurance Company Limited
One Indiabulls Centre, Tower 1
15th Floor, Jupiter Mill Compound
841, Senapati Bapat Marg
Elphinstone Road, Mumbai 400013
Dear
Sir:
BSLI Bachat Endowment Plan Policy Number XXX dated XXX,
2011 sold
based on misinformation; request for redress
In July 2011, my 85-year old
grandmother, Mrs. XXX, was approached by your company, initially through
telemarketing, and then by Insurance Advisor Mr. Rahul Bhattacharya of your
corporate Agent ACS Advisory Services Limited (Advisor Code XXX), to subscribe
to a BSLI life insurance policy. He
convinced this old and ill widow to invest her life’s savings in the high-value
Endowment Plan. He assured her that with
an one-time premium of Rs. Y lakh under the above Policy, she or her chosen
inheritor will get an assured return of about Rs. YYY lakhs. He also suggested that she be the
Owner/Proposer, while the undersigned being her only grand-daughter be the Life
Assured. In good faith on your company’s
goodwill and out of love and affection for me, she agreed to make this huge
investment. Since she was given an
impression that this is a one-time payment, her age did not seem to
matter.
Mr. Bhattacharya then got the
Application signed by her, rushed to my office and obtained my signatures. He also arranged for a medical test for me at
my residence with utmost haste. Since my
grandmother was convinced by him, and the same impression was conveyed to me, I
did not see the need for detailed scrutiny from my end and followed his advice
in every step. When the policy papers
reached Mrs. XXX, she was extremely ill.
She used to stay alone at her residence, and I could visit her very
occasionally in view of my family and professional commitments. She told her caregiver to store the document
safely and she informed me that the Policy document has arrived. Neither she nor I suspected any wrong-doing;
therefore none of us thought it was necessary to go through the fine-print of
the policy within the 15-day look-in period or even beyond. At that time, her health was of more
immediate concern.
Mrs. XXX (Client ID: XXX) has
since expired on XXX, 2012. Her death
certificate is attached. This month, I am shocked to see a notice from
your company intimating that the premium of Rs. Y lakh for the above Policy is
due for payment between July-August of this year again. I then dug out the Policy document and went
through the details. I realize now that
the premium to be paid is on an annual basis, which is completely contrary to
what your Advisor Mr. Bhattacharya told my grandmother. The amount of premium is even above my total
annual income. My grandmother’s
assumption and purpose of doing this Policy was as a gift to me through a
Single Premium Policy, and this was clearly explained to your Agent.
Based on the above situation, I
now appeal to you for redressal- either through refund of the premium paid by
Mrs. XXX as the Owner/Proposer of the above policy, or by providing me with her
Death Benefit. I am sure you will realize and appreciate the
following while considering a favorable consideration of my appeal for
redressal:
1.
A
lady of age 85 years will never voluntarily agree to pay premium for 20
years, as no one expects to live for 105 years or beyond. So evidently she agreed based on
mis-information regarding her continued payment liability. Even from your company perspective, there
seems to be no rational basis for you to assign a 20-year Policy to an 85-year
old lady.
2.
Your
Agent/Advisor got the blank form signed by us and filled it up with fabricated
information in his own handwriting.
I note in the policy document that your Agent’s Advisor has arbitrarily
indicated the income of Owner/Proposer and Life Insured as YY lakhs and YY
lakhs respectively. No proof of income
was asked for. I wish to state that both
incomes indicated are inaccurate. The
income of both the Proposer/Owner and the Life Insured are less than VV
lakhs. Income Tax returns can be provided
to prove this if necessary. Your
Agent/Advisor filled up this information and other parts of the form on his own
without our consent and concurrence. On
what basis did he sell the Policy with an annual premium which is above the
annual income of both the Policy Owner and the Life Assured? Are there no guidelines either from you on a
corporate level or from IRDA regarding not signing up customers for policies
with premiums above their annual income?
3.
In
your Policy Brochure, it is clearly written that Monthly Base Premium for
this Policy is Rs. 400-5000. How did
he sign up the customer for a Monthly Base Premium of Rs. YY,YYY as written in
his own handwriting in the Application Form?
4.
There
is no explanation in your Policy document or in your Brochure about what
happens if the Policy Owner/Proposer dies.
I am wondering if I am even entitled to the Death Benefit for the Policy
in this case, since the Owner/Proposer has died. I request your views on this.
5.
Under
no circumstance, I am in a position to continue with the Policy by payment of
annual premium of Rs. Y lakhs, if this be the appropriate eventuality according
to you. The premium amount is above
my entire annual income, as stated in point (2) above.
6.
With
the name of Aditya Birla Group associated, your prospective customers have a
high degree of trust on your Advisors and Agents. The Advisor from your Corporate Agent
completely misused this platform of trust in this transaction.
I hope that in keeping with
BSLI’s Vision “to be a leader and role model” and Mission “to help people
mitigate risks of life, accident, health, and money at all stages and under all
circumstances Enhance the financial future of our customers” and valuing your
corporate Value of Integrity, you will kindly agree to refund the premium paid
(with interest if applicable) and allow me to exit from this Policy, unless you
ascertain that I am eligible for Death Benefit in this case on account of death
of the Owner/Proposer. Such a gesture
will reinforce my trust in the company and help me to consider future
investments with the Group. I also urge
you to issue strict guidelines to your Agents and Advisors to avoid such
incidents of misrepresentation in future.
I look forward to your urgent
reply.
Regards,
ZZZ
Encl: Death Certificate of Mrs. XXX
To: Jayant Dua
Sent: Tuesday, July 17, 2012 12:00 AM
Subject: Fw: BSLI Endowment Plan Policy Owner died- appeal for redressal & corporate governance issues
Dear Mr. Dua:
Greetings from Kolkata. While I await feedback
on my 1-week old appeal below through the established grievance redressal and
complaint escalation process, I am writing to you with my concern (expressed in
detail in my letter attached) regarding the corporate governance issues
associated with the case. Being associated with the Birla Group for nearly two
decades, and in your current capacity as the Chief Executive Officer and member
of Board of Directors of Birla Sunlife Insurance, I think you should be aware
and will be concerned about the actions of your agents (the actions of a
particular Agent in our case is illustrated in my letter) which tarnish the
brand equity of one of the most respected corporate entities of India. Some of
the serious corporate governance issues in this case are:
a) mis-representation of the benefits of the
Policy (annual premium policy sold to a client who wanted single premium policy
with an objective of gift)
b) impractical terms (20-year annual premium
Policy sold to an 85-year old lady)
c) mis-representation of facts in the
proposal form (writing inflated and unsubstantiated income to justify high
value annual premium Policy)
d) selling products beyond the stipulated
range of value mentioned in product brochure (monthly premium of Rs. YY,YYY
against maximum of Rs. 5000)
e) lack of clarity in Policy Terms and
Conditions regarding eventuality of death of Policy Owner (if Life Assured is a
different person)
f) insensitivity and apathetic attitude
regarding the concept of grievance redressal. The email to grievances@birlasunlife.com
on July 9 was returned, with a message: "The recipient's mailbox is full
and can't accept messages now. Please try resending this message later, or
contact the recipient directly."
I hope you will take due note of the above
and take corrective actions as necessary.
Please feel free to contact me for any
clarification, if needed.
Warm Regards,
ZZZ
Kolkata
From: UUU
To: Jayant Dua
Cc: "customerservice@birlasunlife.com"
Bcc: Full
Board of Directors- Birla Sunlife; Members of Board of Directors- Aditya Birla
Nuvo (holding company of BSLI); Chairman- SunLife Financial- Canada; Heads of
SunLife Financal- Asia Pacific & India operations; Global Head- Fraud
Investigation, Sunlife Financial (in U.S.)
Sent: Wednesday, August 1, 2012 1:32 PM
Subject: BSLI indulging in fraud, mis-representation, cheating, corporate mis-governance
Sent: Wednesday, August 1, 2012 1:32 PM
Subject: BSLI indulging in fraud, mis-representation, cheating, corporate mis-governance
Dear Mr. Dua:
I note, with deep regret, your and (therefore, predictably) your
organization's lackadaisical attitude towards consumer grievance and corporate
governance issues. I have received no response whatsoever from your Customer
Response Unit, with whom a formal grievance was lodged dated July 9. The email to customerservice@birlasunlife.com received an
automated acknowledgement and the copy to grievances@birlasunlife.com was returned by postmaster@birlasunlife.com saying that mailbox
is full! In view of such unprecedented "grievance handling"
opening scenario, I filed the same grievance online, which was acknowledged
with a registered token number BSLI-P-2012-XXX dated July 10. Simultaneously,
you have chosen to ignore my allegation regarding gross violation of
corporate governance issues by your Agents and my appeal for redress
regarding the harm caused to us. By your silence, you have amply
demonstrated that you are directly or indirectly complicit in the
fraud-misrepresentation-cheating-misgovernance perpetrated and perpetuated by
your Agents. No wonder that the consumer complaint websites on the
internet are choked with hundreds (if not thousands) of complaints by anguished
customers. One would expect a large company with brand equity of Aditya Birla
Group and a joint venture of one of the largest financial services company of
the world to react with alacrity to such serious issues of corporate
mis-governance. But evidently, that’s not what you and Birla Sun Life India
believes in. And extremely ironically, you also seem to head the
"Policyholder Protection Committee" of your company!
a) The first among the declared "Values" for the Aditya Birla Group
is "integrity", if you know what it means. I suggest you take a
refresher course on your company's internal Mission, publicly declared Vision and
Core Values.
b) Your 26% joint venture partner, Sun Life Financial, has a separate
link on the opening page of its website on Corporate Governance. The company
proudly declares: good corporate governance is at the heart of what we do
every day. It goes on to say: "Our business is based on trust. Trust
in our products and services. Trust that we’ll guide the company in a way
that upholds the confidence of our customers, shareholders and business
partners around the world. Building trust and maintaining our reputation
depends on the decisions we make, the values we maintain, our leadership
strength and the personal integrity of each and every employee. We take
seriously the responsibility inherent in helping our customers secure their
financial futures. It’s why we’ve developed and adhere to
guidelines for strong and consistent governance throughout the organization. We
have a strong and independent Board of Directors, who
regularly review its corporate governance processes and practices...From our
earliest beginnings, ethics and integrity have been cornerstones of the way we
do business. These qualities are embodied in our core values and in our Code of Business Conduct.
Each year, all employees, officers and directors must provide assurance that
they have been, and will continue to, comply with the Code." I suggest
you read the above paragraph twice over, and consult Sun Life Financial on the
sections which you do not understand.
The stipulated 15-day response time for my grievance is now over. As per your premium renewal alert (which I dispute, through the contents
of this and earlier emails), the last date of payment of "second
premium" is August 24, 2012. I am merging my appeal for redress and
complaint about corporate mis-governance, since they are so closely
intertwined. I will now escalate my grievance/complaint in every way as
I deem appropriate. To start with, I am blind-copying members of the Board
of Birla Sun life India and senior executives of Sun Life Financial in this
mail, for them to be aware of the serious issues raised herein and take
appropriate steps.
I raise serious issues regarding
fraud-misrepresentation-cheating-misgovernance in Birla Sun life India for your
attention and discussion. The issue should have been dealt with at the level of
your CEO, but unfortunately he chooses to ignore/condone/perpetuate such
issues, thereby forsaking ethics over short-term and ill-gotten growth. This complaint is regarding BSLI Bachat Endowment
Plan Policy Number XXX dated July X, 2011 with Mrs. XXX (Client ID: XXX) as the
Owner and the undersigned (her grand-daughter) as the Life Insured. The Policy
Owner has since expired on XXX, 2012. We have now discovered (after receiving a
premium notice and going through her papers thereafter) that the Advisor of
your Corporate Agent ACS Advisory Services (Advisor Code XXX) sold the 20-year
20-payment term Policy with annual premium of Rs. YYY,YYY to this 85-year old
lady (also ailing, widow and staying alone) based on misinformation and
misrepresentation of facts. My grandmother’s assumption and purpose of doing
this Policy was as a gift to me through a Single Premium Policy, and this was
clearly explained to your Agent. The case is explained in detail in the
attachment and forwarded mails; I hereby provide a summary for your quick
review:
a) MIS-REPRESENTATION/CHEATING/FRAUD
- of the benefits of the Policy (annual premium policy sold to a
client who wanted single premium policy with an objective of gift),
- leading to impossible contractual terms without knowledge of
the client (20-year annual premium Policy sold to an 85-year old lady. Did
BSLI expect her to live and beg/borrow/steal to pay premiums beyond her annual
income till the age of 105?)
- mis-representation of facts in the proposal form (writing inflated
and unsubstantiated income in your Agent's own handwriting to justify
high-value annual premium policy. Assessed income of both the Policy Owner
and Life Insured is less than the value of the annual premium.
- telling the Owner to inform me about her consent and rushing to
the office of the life assured to get the Application Form signed without
giving her the time/space to review the terms contained therein
- selling the Policy beyond the stipulated range of value mentioned in
product brochure (monthly premium of Rs. YY,YYY against maximum stipulated
value of Rs. 5000)
- lack of clarity in Policy Terms and Conditions regarding eventuality
of death of Policy Owner (if Life Assured is a different person)
b) CORPORATE MIS-GOVERNANCE
- selling policies beyond the annual income of both the Policy Owner
and Life Insured. No statement of income or documentation is asked for. This
non-requirement ensures that your Agents can continue to sell policies through
fraudulent means with the sole objective of pocketing the commission from first
premium and knowing fully well that the policy will lapse thereafter.
- stonewalling grievance redressal at the first level. The email to grievances@birlasunlife.com
on July 9 was returned, with a message: "The recipient's mailbox is full
and can't accept messages now. Please try resending this message later, or
contact the recipient directly." As explained above, Customer Care Unit or
the CEO did not care to call, clarify or remedy the grievance which was submitted
by email and online methods.
- No response within the stipulated 15 day period of grievance
redressal mechanism
- The company seem to foster a culture of fraud and mis-representation,
as demonstrated by the hundreds (if not thousands) of customer grievance in the
various websites. The suspicion that this is done with direct/tacit support
from top management is strengthened when the CEO decides to turn a blind eye to
direct appeal to him in context of our specific case.
In light of the above, I had appealed for one of the following remedies (listed in order of eligibility according to my initial judgment):
a) allowing me to claim death benefit, in light of the facts stated above
b) waiver of premium till maturity of the policy
c) refund of premium paid by Policy Owner, with interest and compensation as applicable
b) waiver of premium till maturity of the policy
c) refund of premium paid by Policy Owner, with interest and compensation as applicable
I also demand that:
a) BSLI terminates the services of the Corporate Agent/Advisor who
perpetrated this fraud so ruthlessly and heartlessly on an ailing widow of 85
years, and impose appropriate financial penalty
b) BSLI put in place a much stronger corporate governance mechanism to minimize opportunity for Agents/Advisors to perpetrate such misrepresentation/fraud while brandishing the name of one of the most respected business leaders of the country. Your executives, in their scramble for short-term targets, are ruining the brand equity of your company and the long-term prospect of private sector insurance industry in India. Your unscrupulous agents are happily taking advantage of this to defraud customers, pocket the commission and run away. Due to deliberately apathetic customer grievance redressal mechanism, the customers are left financially ruined and anguished.
b) BSLI put in place a much stronger corporate governance mechanism to minimize opportunity for Agents/Advisors to perpetrate such misrepresentation/fraud while brandishing the name of one of the most respected business leaders of the country. Your executives, in their scramble for short-term targets, are ruining the brand equity of your company and the long-term prospect of private sector insurance industry in India. Your unscrupulous agents are happily taking advantage of this to defraud customers, pocket the commission and run away. Due to deliberately apathetic customer grievance redressal mechanism, the customers are left financially ruined and anguished.
While I shall move forward with my plans to seek redress from statutory
authorities and/or judicial system of the country, I shall look forward to a
line of communication from the BSLI Board regarding your view on my complaint.]
Regards,
YYY
Tel: +XXX
From: UUU
To: ajay kanth
Sent: Thursday, August 2, 2012 2:31 AM
Subject: BSLI- fraud, misrepresentation, cheating, misgovernance- now conclusively established
To: ajay kanth
Sent: Thursday, August 2, 2012 2:31 AM
Subject: BSLI- fraud, misrepresentation, cheating, misgovernance- now conclusively established
Mr. Ajay Kanth
Senior Manager- Compliance Department
Birla Sun Life Insurance
Senior Manager- Compliance Department
Birla Sun Life Insurance
Dear Mr. Kanth:
Thank you for your call today evening to
discuss specifically one aspect of my complain- selling policies beyond the
annual income of both the Policy Owner and Life Insured. Thank you also for
informing that your Agent had actually submitted "Income Tax Return"
for both Policy Owner and Life Assured to substantiate the figures he wrote in
the form, and sending the documents from your record by fax to us for
authentication. As stated over telephone, this was a big surprise since neither
any verbal statement of annual income nor any documentation was asked from us.
After receiving the papers from you, our surprise has turned in to shock. I
hereby certify that both the ITR-IV documents received from you are forged in
terms of content and signature. The facts of the case are as below:
a) For XXX- The PAN number (I could not read the last
alphabet in your fax)- YYYYYYY is correct. Rest everything is
falsified/fabricated and signature is forged. The date of the Return in your
document is illegible, but the year is shown as 2011. I wish to confirm
that no Income Tax Return was filed by XXX in 2011. This was because
according to Union Budget 2011 (order effective June 1, 2011), senior citizen
above 80 years age became eligible to get Rs.YYY,000 income tax exemption. Her
income was below that threshold, and therefore she had no tax liability or
mandatory requirement of filing Annual Return. However, the ITR-4 copy you
provided shows a fictitious Income Tax return in her name with Gross Total
Income of Rs. Y,YYY,YYY and Net Tax Payable as Rs. YYY,YYY. In the previous
(AY2010-11) year, XXX's Income Tax was filed vide ITR-1 acknowledgement dated
June XX, 2010 with Gross Total Income of Rs. YYY,YYY only, and Net Tax payable
on that income as NIL. Her income in previous AY2009-10 and AY2008-09 were
even less. The facts as stated above by me can be easily verified by you or the
investigative agencies through the Income Tax Department, Ward YY(Y), Office of
The Addl./Jt. Commissioner of Income Tax- Kolkata, if deemed necessary. The
oval stamp shown in your document, without any ward number, is another give-away
of the planned fraud/forgery. The stamps that have been used by her Ward in
AY2010-11 and previous years is square in shape. The Status code also does not
match. Thus, the entire form submitted by your Agent
as "income proof" of the Life Assured, along with the stamp and
signature therein, is forged, and the Policy was issued by you on the basis of
it.
b) The bank statement copy as provided by you
is authentic. XXX received some lumpsum payments in April 2011 as her
investment maturity proceeds, and she intended to make the single-premium
investment in the subject BSLI policy out of the same.
c) For ZZZ- The PAN number quoted- XXX- is correct. Rest everything is falsified/fabricated and signature is forged. The date of return shown in your ITR-4 document for AY2010-11 is December XX, 2010. In reality, her return for AY2010-11 was submitted vide ITR-1 on XXX, 2010. The Gross Total Income shown in your document is Rs. YYY,000. According to the actual document, it is Rs. YYY,YYY. Net Tax Payable is shown in your document as Rs. YY,YYY. As per the real document, this amount is Rs. YY,YYY. The income in the previous year AY2009-10 was even less. The facts as stated above by me can be easily verified by you or the investigative agencies through the Income Tax Department, Office of The Addl. Commissioner of Income Tax, Range XX, Kolkata, if deemed necessary. The oval stamp with floral design shown in your document, without any ward number, is another give-away of the planned fraud/forgery. The stamps that have been used by my Ward is round in shape. The Status Code also does not match. Thus, the entire form submitted by your Agent as "income proof" of the Life Assured, along with the stamp and signature therein, is forged, and the Policy was issued by you on the basis of it.
In view
of the above, my allegation of fraud, mis-representation and cheating is now
conclusively proved. It is nothing
less than a horror story, bordering on unbelievable. If I did not see the
documents, I would not have believed that Birla Sun Life India is issuing life
insurance policies based on documents forged on Government of India stationery
on which the National Emblem is printed, even incorporating stamp of Income Tax
Department and forging the hapless customers' signature on it without their
knowledge. Since you do not incorporate scanned copy of this document in the
Policy, the customer has no way of knowing that such gigantic fraud has been
perpetrated. Looking at the meticulousness of the fraud, I hope such
incidences are not systemic. The vicarious liability for such acts of
its Agents fall squarely on BSLI- reinforcing my point on corporate
(mis)governance.
plan
to ponder on my action plan regarding the case, in view of the stunning
findings of today's evening. Meanwhile, I hope to hear from you, on an urgent
basis, the decision of your company regarding this case. According to me, the
Policy has lost the ground on which it is supposed to stand, and therefore the
only option left to discuss (among the three originally listed by me) is of
refund of premium paid, along with interest and compensation.
Warm
Regards,
ZZZ
From: CGRO
To: UUU
Sent: Tuesday, August 7, 2012 11:52 AM
Subject: FW: Policy Number XXX / Reference ID: XXX
To: UUU
Sent: Tuesday, August 7, 2012 11:52 AM
Subject: FW: Policy Number XXX / Reference ID: XXX
Dear Mr XXX
Please find the email copy below which was
sent to you on August 03, 2012.
As discussed, you shall receive the physical
copy of the cheque’s in this week itself. Also for your information on receipt
of both the cheque’s at my end, I shall arrange to send the scanned copies of
the cheque’s to your email id. You may get in touch with me on my direct
landline number mentioned below.
Warm
regards,
XXX
Priority
Handling Team
Customer Service
Birla Sun Life Insurance Co. Ltd
Tel : 022-39961450
(Toll Free): 1-800-270-7000
Timing: 9 am- 9 pm (MONDAY TO SATURDAY)
Website: www.birlasunlife.com
Customer Service
Birla Sun Life Insurance Co. Ltd
Tel : 022-39961450
(Toll Free): 1-800-270-7000
Timing: 9 am- 9 pm (MONDAY TO SATURDAY)
Website: www.birlasunlife.com
From: CGRO
To: UUU
Sent: Tuesday, August 7, 2012 4:35 PM
Subject: Policy Number XXX / Reference ID: XXX
To: UUU
Sent: Tuesday, August 7, 2012 4:35 PM
Dear Mr XXX,
This is in
response to the concerns raised by you and our subsequent telephonic
conversation with respect to policy number XXX.
As desired, please find the scanned image of
the cheque’s that would be dispatched to our Kolkata branch today. The branch shall receive the cheque’s latest by tomorrow
evening. Our branch personnel shall contact you on your contact number post
receipt of the cheque’s, to check your availability and shall ensure that the
cheque’s are handed over to you.
Further note that I shall send a formal
acknowledgement to you vide email, on receipt of the relevant documents that shall
be submitted by you on receipt of the refund cheque’s.
If our response is not as per your
expectations, you can contact the Ombudsman Office located nearest to you.
Please refer to your policy document for further details in this regard. In
case we do not receive a reply within 8 weeks from the date of our response,
your concern will be considered as resolved.
In case you require any information or
assistance, our customer service executives would be glad to help you. Please
feel free to get in touch with us at your convenience on the touch points
mentioned below.
Kindly visit
our website or the nearest branch for assistance in registration of your
updated contact information.
It is our
endeavor to enhance your financial future by providing you the best services at
all times.
Warm Regards,
XXX
Birla Sun Life Insurance Company Limited.
(Toll Free): 1-800-270-7000
Timing: 9 am- 9 pm (MONDAY TO SATURDAY)
Website: www.birlasunlife.com
Registered Address : One Indiabulls Centre, Tower-1, 15th floor, Jupiter Mill Compound, 841, S.B. Marg, Elphinstone Road, Mumbai - 400 013.
